Privacy policy

ZapWeb is operated by Sound Management Services LLC (“we”, “us”). This policy explains what we collect when you use www.zapweb.ai.

Scans

When you run a scan we store the address you entered, the public observations we collected (web pages, HTTP headers, DNS and mail records), and the resulting report. Reports are available to anyone with the report link and in the public history for that domain, because they contain only publicly observable information. We do not store your IP address; to prevent abuse we keep a one-way hash of it that rotates daily.

Service requests

If you request a repair, rebuild or demo, we store the details you provide (name, email, company, phone, website and message) to respond to you. We don’t sell personal information or use it for unrelated marketing without your consent.

Analytics

We use privacy-friendly, cookie-free analytics (Vercel Web Analytics) to count page views and clicks on key buttons. No advertising trackers are used.

Voice features

Voice is always optional. The voice navigator uses your browser’s built-in speech recognition, which your browser may send to its speech service (for example Google in Chrome) to transcribe; ZapWeb receives only the resulting command, does not record audio, and does not store transcripts. Spoken replies are generated on your device. The microphone is used only while listening and stops when you say “stop” or close the panel.

“Talk to Janet” opens a video chat provided by Humee, part of the Zapsoft family. It loads only after you agree, your browser asks before using your camera or microphone, and Humee processes that conversation to provide the service.

Retention and your rights

Scan reports are retained to provide history and comparisons. Service requests are kept for up to 24 months. You can ask us to delete a report for a domain you control or any personal information you submitted, or request a copy, by emailing hello@zapweb.ai, calling (470) 470-9092 or using the request form.

Security

Data is encrypted in transit and at rest. Database access is restricted to our server; public visitors cannot read stored data directly.

Contact

Sound Management Services LLC, Alpharetta, Georgia, United States · (470) 470-9092 · hello@zapweb.ai